Fair & Transparent Policy: WebSupports Services believes in fair business practices. All refund requests are reviewed transparently according to the terms outlined below.
1. Cancellation Policy
Clients may cancel their service orders or subscription requests subject to the following conditions:
- Directory Subscription Plans: Cancellation requests submitted within 24 hours of payment and before listing approval/publication will receive a full refund minus nominal payment gateway processing charges.
- Custom Web Design & Development: Cancellation before project kickoff and wireframing entitles the client to a 90% refund (10% administrative & onboarding fee). Once UI design and coding commence, refunds are prorated based on completed milestones.
- Monthly Retainer Packages: Clients may cancel recurring monthly SEO or digital marketing retainers by providing 15 days written notice before the next billing cycle.
2. Refund Eligibility
A refund will be granted under the following valid circumstances:
- Duplicate / Erroneous Payment: If you were charged twice for the same transaction due to a network or technical error, the duplicate amount will be refunded 100% without any deductions.
- Inability to Deliver: If WebSupports Services is unable to initiate or deliver the agreed scope of service within the mutually agreed timeline.
- Fraudulent Charge: Verified unauthorized transactions reported immediately by the cardholder.
3. Non-Refundable Scenarios
Refunds will not be issued in the following instances:
- Services that have been completed and delivered as per agreed specifications.
- Domain registration, web hosting, and SSL certificate purchases once registered with third-party providers.
- Submissions and live citations that are already indexed across external directories.
- Delays resulting from client non-responsiveness or failure to provide required website content and credentials.
4. Refund Processing Time & Method
5 to 7 Business Days
Credited to Original Source Account
Once an eligible refund is approved by our billing department, the refund is initiated through our payment gateway (PhonePe). The funds are automatically credited back to the customer's original payment source (Bank Account, UPI, Debit/Credit Card) within 5 to 7 working days.
5. How to Apply for a Refund
To request a cancellation or refund, please follow these steps:
- Send an email to info@websupportsservices.com with the subject line:
Refund Request - [Order / Transaction ID].
- Include your registered email address, registered phone number, payment date, and transaction reference (PhonePe Transaction ID / UTR).
- Provide a clear explanation for the cancellation or refund request.
- Our finance team will verify your request and reply within 24 to 48 business hours.